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’Premium Consumer Is Not Looking For More; They’re Looking For Better’

Shrinivas Jyoti, Head of Marketing, Hansgrohe India, writes about how consumers are looking beyond price and prestige, reshaping premiumisation around value, experience and personal relevance

BY Shrinivas Jyoti
Published: Sep 28, 2026 11:32 AM 
’Premium Consumer Is Not Looking For More; They’re Looking For Better’

Premiumisation in India is entering a more interesting phase. A higher price, a prestigious brand name or a visibly luxurious finish may once have been enough to signal premium, but today’s consumer is asking a more fundamental question: what am I actually getting in return? With greater exposure to global products, travel, design and lifestyle experiences, consumers are becoming more discerning about where and why they spend. Visa’s India’s Affluent Economy 2025–2026 study reflects this evolution, pointing to the growing importance of travel, wellness, dining and curated experiences in discretionary consumption. The larger implication is that affluent consumers are increasingly spending on things that enrich their lives and reflect their individual priorities.

Premium has to earn its place
Consumers are researching, comparing and looking for tangible reasons to justify a premium, whether that comes through better performance, craftsmanship, durability, design, personalisation or service. For marketers, this makes the premium proposition less about communicating aspiration and more about demonstrating value. Brand storytelling needs to give consumers credible reasons to believe that a higher price represents a meaningful difference, while the product experience needs to deliver on that promise.

This shift is particularly visible in categories that were once considered purely functional. Take bathroom fittings, for instance. As bathrooms become more integrated into the design and lifestyle of the home, consumers are paying greater attention to materials, water flow, ergonomics, technology, finishes and longevity. India’s luxury bath fixtures market was valued at USD 290.1 million in 2025, according to IMARC, with demand shaped by design, technology, sustainability and customisation. What was once primarily a functional purchase is increasingly being evaluated as part of the everyday living experience.

Experience is becoming part of luxury
The Visa study also points to a shift from ownership to access, with more than half of affluent consumers using cards for elite memberships and seven in ten showing interest in limited-edition drops and gated collections. What makes these experiences valuable is not only exclusivity, but also the curation, convenience and access they offer.

This is changing expectations from products as well. Thoughtful design, personalisation, intuitive technology and superior service can create a sense of luxury when they make an experience more seamless or enjoyable. For brands, this means looking at the entire consumer journey, from discovery and communication to purchase, usage and after-sales service. Every touchpoint contributes to how a premium brand is perceived.

Design, quality and craftsmanship
As consumers engage with different cultures, aesthetics and global design influences, there is less appetite for a standardised definition of luxury. Design is becoming increasingly personal, with consumers looking for materials, finishes, proportions and details that reflect their individual taste.

Yet design alone cannot sustain a premium proposition. Quality and craftsmanship remain fundamental, particularly in products used every day. A product may create an initial impression through its design, but its performance over years of use ultimately determines whether the premium feels justified. For marketers, this creates a direct connection between brand promise and product reality. Communication can create an expectation, but a consistent product experience is what builds trust.

Wellbeing, sustainability and the next definition of premium
Wellbeing is also becoming part of everyday luxury, from personal care and sleep to the spaces in which people live. Technology can enhance these experiences, but its value lies in solving a genuine need rather than simply adding complexity. In the bathroom, for instance, thoughtful technology and design can bring together comfort, personalisation and wellbeing within an everyday routine.

Sustainability is becoming equally important to the premium value proposition. Consumers willing to invest in quality are also increasingly conscious of longevity and resource consumption. Durable products, efficient use of resources, responsible materials and thoughtful engineering can therefore strengthen the meaning of premium. For marketers, this also raises the bar for sustainability communication. Claims need to be supported by tangible product choices and transparent communication, because credibility is increasingly part of brand value.

The definition of luxury is becoming more personal, experiential and considered. Exclusivity and rarity will continue to matter, but consumers increasingly want these qualities to translate into something meaningful in their own lives. For brands, the opportunity is to create compelling reasons for consumers to believe in their value and then experience that value consistently, through product quality, design, experience, service and responsibility.

Ultimately, today’s premium consumer is not necessarily looking for more. They are looking for better. And increasingly, better means something that is thoughtfully designed, genuinely useful, personally relevant and capable of adding real value to the way they live.

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  • TAGS :
  • TECHNOLOGY
  • Design
  • Visa
  • luxury
  • WELLNESS
  • sustainability
  • craftsmanship
  • consumer experience
  • Head of Marketing
  • Hansgrohe India
  • Shrinivas Jyoti
  • personalisation

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