ACKO has announced a series of leadership appointments as part of its next phase of growth, aimed at integrating product, business and customer experience under unified ownership.
As part of the move, Apoorv Kalra, formerly Chief Product Officer at Junglee Games, will lead ACKO’s auto business. Kunal Kapur, who previously worked at Meta, has been appointed to head the health business. Vivek Sharma, entrepreneur and founder of Fixcraft, will lead the ACKO Drive ecosystem, while Neha Gupta, most recently with Zepto, joins to head Assisted Experience across the organisation.
According to the company, the appointments reflect a shift away from fragmented functional ownership towards integrated leadership across products, pricing, operations and customer experience, with the objective of enabling faster decision-making and closer alignment with customer needs.
The restructuring spans key business areas including auto insurance, health insurance, vehicle buying and servicing, and customer support functions.
Commenting on the appointments, Satheesh KV, Chief People Officer, ACKO, said: “We are excited about the leaders we’re bringing in. Apoorv, Kunal, Vivek, and Neha complement an already strong leadership team and raise the bar on how we execute as an organisation. They bring the kind of judgment and operating depth that directly changes what customers experience - faster decisions, better products, and service that earns trust. We’ve always believed insurance should work for the customer, not around them. This is us doubling down on that belief by fostering leadership who can execute it at scale."
The company said the strengthened leadership structure is intended to support a more integrated and execution-focused operating model as it continues to scale its direct-to-consumer insurance and services ecosystem.
