Ekart, one of India’s leading 4PL supply chain companies, has entered into a strategic partnership with IKEA to handle last-mile deliveries for its home furnishings business. This collaboration aims to provide seamless doorstep fulfilment for orders placed via IKEA’s website across North India.
Under the new agreement, Ekart will optimise the fulfilment of large parcels from IKEA’s vast catalog of over 7,000 products, including furniture, home décor, and household essentials. Ekart’s logistics capabilities will enable the company to meet its commitment to delivering most customer orders within 24 hours, setting new standards for operational excellence. With an impressive 99%+ success rate in pre-paid shipments, Ekart continues to lead in reliability and customer satisfaction.
IKEA’s new fulfilment hub in Delhi-NCR will serve as a key base for these operations, using high-performance logistics solutions to ensure smooth deliveries. Real-time tracking integration will provide customers with enhanced visibility, ensuring a smooth and transparent process. In line with IKEA's sustainability goals, Ekart will utilise a fleet of electric vehicles for deliveries, supporting eco-friendly logistics.
Mani Bhushan, Chief Business Officer at Ekart, commented, “This partnership is a testament to Ekart’s ability to offer enterprise-grade supply chain solutions to large retail brands. IKEA’s vision is to create a better everyday life for many people, and Ekart is proud to be an enabler in this mission. For us, it has been about shared values of transparency and sustainability in the supply chain with an uncompromising commitment to customer delight and reliability. Through this collaboration, we will continue to unlock the world-class customer experience that IKEA is known for. IKEA satisfies its customers through a philosophy of close listening, engagement and support, and it matches well with Ekart’s mantra of reliability, response, and resolution. We look forward to delighting customers with this partnership.”
Saiba Suri, Country Customer Fulfilment Manager for IKEA India, added, “EV-led deliveries are at the heart of our expansion in the north of India. This move also brings us closer to our global EV100 goals. We are glad to extend this partnership with Ekart in our new market and look forward to powering IKEA India’s expansion story with greater efficiency and sustainable means as we grow together.”
Ekart currently supports over 400 retail brands with end-to-end logistics services, including last-mile delivery, part-truckload (PTL), full-truckload (FTL), warehousing, and unique innovations like Open Box Delivery and product refurbishing. Through this partnership, Ekart and IKEA aim to redefine the home furnishings delivery experience in India by making it faster, greener, and more customer-centric.
