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Yes Bank Appoints Harmeet Chadha as Chief Experience Officer

The veteran banking leader to drive customer-centric innovation and transform experiences with a focus on empathy, intelligence, and purpose.

BY TEAM IMPACT
21st May 2025
Yes Bank Appoints Harmeet Chadha as Chief Experience Officer

Yes Bank has announced the appointment of Harmeet Chadha as its new Chief Experience Officer. With over 25 years of experience in customer experience, digital transformation, compliance, and operations, Chadha joins the bank at a pivotal time to lead its efforts in reimagining and enhancing customer journeys.

In a LinkedIn post, she expressed her excitement about joining Team YES, highlighting her commitment to fostering a culture of empathy-led innovation and long-term impact. Prior to this, she spent over 11 years at Axis Bank, most recently serving as Head of Customer Obsession for Retail Liability, Branch Banking, and Institutional Capabilities. Her leadership is expected to play a crucial role in building future-ready, differentiated experiences for Yes Bank's customers and stakeholders.

  • TAGS :
  • Yes Bank
  • Harmeet Chadha
  • Chief Experience Officer

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