Yes Bank has announced the appointment of Harmeet Chadha as its new Chief Experience Officer. With over 25 years of experience in customer experience, digital transformation, compliance, and operations, Chadha joins the bank at a pivotal time to lead its efforts in reimagining and enhancing customer journeys.
In a LinkedIn post, she expressed her excitement about joining Team YES, highlighting her commitment to fostering a culture of empathy-led innovation and long-term impact. Prior to this, she spent over 11 years at Axis Bank, most recently serving as Head of Customer Obsession for Retail Liability, Branch Banking, and Institutional Capabilities. Her leadership is expected to play a crucial role in building future-ready, differentiated experiences for Yes Bank's customers and stakeholders.
