Q] Even as the lockdown is being lifted, what impact has the COVID-19 pandemic had on your business and the overall QSR industry in general?
The lockdown has definitely affected the industry because the restaurants were shut. That’s true for the whole industry, but our delivery channels have been active. We were more active in May because April was the peak of the lockdown period. However, the response to our delivery service has been pretty enthusiastic. Also, Takeaway has seen an excellent response from the consumers. We also have the largest number of drive-thrus in India and we have seen a great response, even in smaller cities. But, it is only now that we have opened up dine-in and take out in most states, for example, Karnataka, Kerala, parts of Tamil Nadu, AP, Gujarat. While there has been a significant impact, we have been focusing on restarting operations, taking our health and hygiene standards to the next level, and making sure that we are promoting convenience to our customers.
