CREW, the premium concierge platform from the Swiggy ecosystem, has announced its entry into the travel space, bringing a dedicated personal travel concierge offering. Currently, CREW is exclusively available for paid members and invited travellers.
Built for avid travellers, the travel concierge platform will act as a destination expert that plans, books and curates a journey. The service will be available around the clock for travellers across time zones, and will help with itinerary changes, local recommendations and everyday assistance, among other things.
Commenting on the development Rohit Kapoor, CEO, Swiggy Food Marketplace wrote in a post on LinkedIn, “The problem was never the destination. It was always the gap between the booking and the experience. That's what we built CREW for. A personal travel concierge that stays with you before the trip, through the trip, and when the plan inevitably needs a new plan. Great prices to get you started. Real support for everything after.”
Backed by Swiggy's technology ecosystem, CREW combines human expertise with AI to make personalised travel assistance more accessible.
